Troubleshooting - GOemail

📋 System Diagnostics

✅ Configuration Checks

Checking SMTP...

Checking data folder permissions...

Checking delivery logs...


📊 Recent Logs

Last 10 delivery attempts:

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🆘 Common Issues

❌ "No errors and nothing sent"

  • Missing Subject: Did you enter a subject line? (Required)
  • No CSV selected: Make sure CSV file is selected before sending
  • CSV headers wrong: First row must be: Email,FirstName,LastName
  • SMTP not configured: Check ⚙️ SMTP Config tab
  • SMTP auth failed: Click "Test Connection" button to verify
  • All emails unsubscribed: Check 📧 Email History tab
  • All emails invalid: Check CSV format (must be valid emails)

📝 Debugging Steps

  1. Open browser DevTools (F12) → Network tab
  2. Send test campaign
  3. Check response from api/send_emails.php
  4. Look for error messages in "debug" field
  5. Verify all fields filled (campaign name, subject, CSV, HTML)

✉️ SMTP Connection Issues

  • Go to ⚙️ SMTP Config
  • Click "🔗 Test Connection" button
  • If it fails, check:
    • Host: smtp.gmail.com (for Gmail)
    • Port: 587 (TLS) or 465 (SSL)
    • Username: Your full email address
    • Password: App password (not regular password)